Shipping policy

Shipping Policy

Effective date: 8/25/26

Thank you for shopping with Pretti University, operated by CareCore Solutions LLC. This Shipping Policy explains how physical and digital orders are processed and delivered.

Physical Products

Many of our physical products are custom-made or printed especially for you after your order is placed. This includes apparel, mugs, tumblers, journals, office accessories, and other merchandise.

Order Processing and Production

Physical products generally require approximately 2–7 business days for production before shipment.

Business days are Monday through Friday and exclude weekends and federal holidays. Production may take longer during holidays, high-volume shopping seasons, product shortages, severe weather, or other circumstances outside our control.

You will receive a shipping confirmation email with tracking information once your order has shipped, when tracking is available.

Estimated Shipping Times

After production is completed, estimated shipping times are:

United States standard shipping: approximately 2–8 business days
International shipping: approximately 10–30 business days
Priority or express shipping: Delivery estimates will be displayed during checkout when available

Production and shipping times are separate. Most United States orders should arrive within approximately 4–15 business days after purchase, although delivery dates are estimates and are not guaranteed.

Shipping Rates

Shipping charges are calculated and displayed during checkout. Rates may vary based on the product, quantity, delivery location, shipping method, and fulfillment provider.

Order Tracking

When tracking is available, you will receive an email containing your tracking number after your order ships.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation. Some carriers may not scan a package immediately after pickup.

Separate Packages

Products in the same order may be produced by different fulfillment partners. As a result, items may arrive in separate packages and on different dates. You will not be charged additional shipping fees after checkout because an order is divided into multiple shipments.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your address carefully before submitting your order. Once an order enters production or ships, we cannot guarantee that the address can be changed.

If an order is returned because the address provided was incorrect, incomplete, undeliverable, or unclaimed, the customer may be responsible for additional production or reshipping costs.

Delayed Orders

Occasional delays may occur because of:

Carrier disruptions
Severe weather
Holidays or high-volume periods
Product or material shortages
Customs processing
Incorrect shipping information
Fulfillment-provider delays
Circumstances outside our reasonable control

If we become aware that your order cannot ship within the estimated timeframe, we will provide an updated estimate and, when required, the option to accept the delay or cancel the unshipped order for a refund.

If your tracking information has not updated or your order has not arrived within 10 business days after its estimated delivery date, contact us at info@prettiuniversity.org with your name and order number.

Lost, Stolen, or Missing Packages

If tracking indicates that your package was delivered but you cannot locate it:

Confirm that the shipping address on your order is correct.
Check around the delivery location, mailbox, front desk, parcel locker, and surrounding areas.
Ask household members or neighbors whether they accepted the package.
Contact the shipping carrier for additional delivery information.
Contact us at info@prettiuniversity.org if the package remains missing.

Pretti University is not responsible for packages stolen after confirmed delivery. However, we will assist you with available carrier or fulfillment-provider options.

Lost-package claims must be reported within 30 days of the estimated delivery date.

Damaged, Defective, or Incorrect Products

If your physical product arrives damaged, defective, misprinted, or incorrect, contact us within 14 days of delivery.

Please include:

Your full name
Order number
A description of the problem
Clear photographs showing the entire product
Close-up photographs showing the damage, defect, or printing issue
A photograph of the shipping package and label, if applicable

After reviewing the issue, we may provide a replacement or refund in accordance with our Return and Refund Policy.

Normal variations in color, printing placement, or appearance caused by different screens, materials, or production methods may not qualify as defects.

International Shipping

We currently ship only within the United States.

For international orders, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping charge unless expressly stated during checkout.

Customs processing may delay delivery. Pretti University cannot control or guarantee customs-processing times.

Digital Products

Digital products are not physically shipped.

After successful payment, digital downloads are generally delivered through:

A download link displayed on the order-confirmation page;
A download link sent to the email address provided during checkout; or
Another electronic delivery method stated on the product page.

Please enter a correct email address when placing your order and check your spam, junk, or promotions folder if you do not receive the delivery email.

If you experience difficulty accessing a digital purchase, contact us at info@prettiuniversity.org and include your name and order number.

Digital purchases are also governed by our Return and Refund Policy.

Order Changes and Cancellations

Physical products may enter production shortly after an order is submitted. Changes and cancellations are not guaranteed once production begins.

Contact us immediately at info@prettiuniversity.org if you need assistance. If the order has already entered production or shipped, it may not be eligible for cancellation or modification.

Digital orders cannot ordinarily be canceled after the download or access link has been delivered, except where required by law.